Automatically notify someone when a Job becomes overdue

The system can notify a particular e-mail address with a list of overdue Jobs. To set this, go to Tools, System Options, Escalation:

The system will generate an e-mail listing every overdue Job matching the conditions set. Once a Job has been included in this list, it will not appear in future Overdue Jobs e-mails until it has been Actioned again.

Check Every x mins
Whilst the helpdesk is running, specify how often you wish it to check for overdue Jobs. This also specifies how often the system should check for Jobs that need escalating.

Jobs Overdue by x hours
Only include Jobs which are overdue by the specified number of hours. You can set this to a negative number if you wish to be notified before a job becomes overdue.

Mail this Address
Specify the e-mail address that the notification should be sent to. You may enter multiple e-mail addresses separated by a semi-colon (;).You may enter multiple e-mail addresses separated by a semi-colon (;).

Mail Assigned Operator
Check this box if you wish to notify the Operator who has been assigned to the overdue Job.

Limit to Jobs....
You can limit the Jobs that are included in this e-mail by adding up to 4 conditions.

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