Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Escalation Window

Notify assigned operator
The system can notify the Operator assigned to any Job that is escalated.

Notify this e-mail address
The system can notify a specified address for each Job that is escalated. You may enter multiple e-mail addresses separated by a semi-colon (;).

The above two settings may be overridden by Category-specific values.

Check every....
Specify the interval at which the system will check for Jobs that should be escalated.

Overdue Jobs e-mail notification
The system can notify a specified address about Jobs which are overdue (or about to become overdue), in addition an e-mail can be sent to the Operator responsible for an overdue Job. You may enter multiple e-mail addresses separated by a semi-colon (;).

You can limit the Jobs that are included in this notification to those which meet the criteria set in the Limit box. Once a Job has been included in a notification it will not appear again, unless it is subsequently actioned and still remains overdue.

Home

Desktop Helpdesk Help Contents:
Quick Start Guide
Introduction
Contacting LBE
Trial Versions
Ordering
Licensing
Features
Concepts and Terms
Importing Data from Other Programs
Database Structure
Our Helpdesk Products
Main Window
Asset Window
Category Window
Customer Contact Window
Custom Fields
Customer Window
Department Window
Escalation Window
General System Options
Job Window
Macro Window
Operator Window
Personal Preferences Window
Priority Window
Knowledgebase Window
Start the program with different databases
Log operators out after a specific time of inactivity
Speed up the loading of windows
Have multiple windows of the same type open
Use a drop-down list to select items
Use search boxes instead of drop-down lists
Change your password
Use keyboard macros to save typing
Use e-mail in the Helpdesk
Remove the Custom fields from my windows
Hide Customer or Department information if
Temporarily delete Customers, Departments, Contacts,
Use Function Keys
Spell Check
Show a list of Jobs
Create a new Helpdesk Job
Edit/Action an existing Job
Re-open a previously closed Job
Create a Child Job
Show Job History without Actioning it
View a Job without Actioning it
Stop the Target Date/Time changing whenever you change a Job's priority
Control the information shown in the Job History
Send an e-mail to a Contact/Operator when I Action a Job
Automatically notify someone when a Job becomes overdue
Automatically escalate Jobs
Customize the Job Sheet report
Organisation Structure Window
Manage Customers
Manage Departments
Manage Contacts
Track Customer Assets
Show which Operators are logged in
Automatically log Operators out after a specific time
See which Jobs Operators have worked on
Categories List
Priorities List
Knowledgebase Items
What is a Data View?
How should I use Views?
Select multiple records in a view
Change the format of a View and rename it
Change the color and style of a view
Show only certain fields in a view
Change the format of particular rows in a View
Automatically refresh the data in a view
Create a new View
Switching Views
Quick Searching in a View
Copy a View
Save my View
Delete a View
Share a view with other Operators
Make a View the default for other Operators
Preview and print a View
Re-order and remove columns in a View
Show only certain records in a View
Group records together
Sort records
Export Records
Creating a new Access database
Using Sql Server as your database
Using Oracle as your Database
Protect your data
Select which database is used
See a list of reports
Publish reports to a web site
Create your own reports

 

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Primary Account Number (PAN) Masking/Truncation   

Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.