Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Show only certain records in a View

Open a Data View window from the main window's tree view, e.g. Jobs-Summary. Right click on the view and select Filter. The Filter window will be shown:

 

The window has a drop-down list box - the contents of which vary depending on which type of data you are filtering. The above example shows the filters available on Job related windows.

However, there are two filters that are common to all windows.

  • "No current filter" means that all records are shown.
  • "Custom filter" we will come back to this later

Selecting one of the other filters will normally result in another box appearing where you enter the value to search for, e.g.:

Some filters might require you to enter two search values, e.g.:

Using AND OR and brackets for more complex filters
On those filters that require you to enter a search text, you can enter multiple words and phrases, using AND, OR and brackets to specify more complex conditions. The following examples assume you are setting a filter on the Job Problem:

Search Text Retrieves records which contain...
broken printer
the phrase "broken printer"
noisy and printer the word "noisy" and the word "printer", but not necessarily together. E.g. Jobs with a Problem of "noisy office - I can't hear the printer"
broken or printer either the word "broken " or the word "printer". E.g. Jobs with a Problem of "this PC is broken" and those with a Problem of "the printer doesn't work" will be returned.
broken printer or poor printouts the phrase "broken printer" or "poor printouts".
(broken printer) and (laserjet or noisy) the phrase "broken printer" - but only if the Problem also contains "laserjet" or "noisy"

Custom Filters
This is only for advanced users, you will need to understand Structured Query Language (SQL). If you select this from the drop-down list, the window will change:

The box at the bottom allows you to enter a custom WHERE clause for the data view. The Columns drop-down list shows all the columns involved in the SELECT clause for this data view.

Home

Desktop Helpdesk Help Contents:
Quick Start Guide
Introduction
Contacting LBE
Trial Versions
Ordering
Licensing
Features
Concepts and Terms
Importing Data from Other Programs
Database Structure
Our Helpdesk Products
Main Window
Asset Window
Category Window
Customer Contact Window
Custom Fields
Customer Window
Department Window
Escalation Window
General System Options
Job Window
Macro Window
Operator Window
Personal Preferences Window
Priority Window
Knowledgebase Window
Start the program with different databases
Log operators out after a specific time of inactivity
Speed up the loading of windows
Have multiple windows of the same type open
Use a drop-down list to select items
Use search boxes instead of drop-down lists
Change your password
Use keyboard macros to save typing
Use e-mail in the Helpdesk
Remove the Custom fields from my windows
Hide Customer or Department information if
Temporarily delete Customers, Departments, Contacts,
Use Function Keys
Spell Check
Show a list of Jobs
Create a new Helpdesk Job
Edit/Action an existing Job
Re-open a previously closed Job
Create a Child Job
Show Job History without Actioning it
View a Job without Actioning it
Stop the Target Date/Time changing whenever you change a Job's priority
Control the information shown in the Job History
Send an e-mail to a Contact/Operator when I Action a Job
Automatically notify someone when a Job becomes overdue
Automatically escalate Jobs
Customize the Job Sheet report
Organisation Structure Window
Manage Customers
Manage Departments
Manage Contacts
Track Customer Assets
Show which Operators are logged in
Automatically log Operators out after a specific time
See which Jobs Operators have worked on
Categories List
Priorities List
Knowledgebase Items
What is a Data View?
How should I use Views?
Select multiple records in a view
Change the format of a View and rename it
Change the color and style of a view
Show only certain fields in a view
Change the format of particular rows in a View
Automatically refresh the data in a view
Create a new View
Switching Views
Quick Searching in a View
Copy a View
Save my View
Delete a View
Share a view with other Operators
Make a View the default for other Operators
Preview and print a View
Re-order and remove columns in a View
Show only certain records in a View
Group records together
Sort records
Export Records
Creating a new Access database
Using Sql Server as your database
Using Oracle as your Database
Protect your data
Select which database is used
See a list of reports
Publish reports to a web site
Create your own reports

 


Windows Help Desk softwareWeb based Help Desk SoftwareHosted Help Desk SoftwareEmail based Help Desk Software
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/Truncation   

Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.