General System Options

Daily Database Backups
This only applies if you are using Access as your database. Enter the database you wish to be backed up,and the location you wish the backups to be placed in.

Enter a non-zero value for the number of backups to keep. The first time the helpdesk is used each day, it will create a backup of the database. The backup will be named in the range backup01.mdb to backupxx.mdb, where xx is the number of backups to keep. Once it has reached the maximum number, the next backup will overwrite backup01.mdb

Operator Timeout
Enter the time (minutes) of inactivity, after which the system will automatically log Operators out of the system.

Files Linked to Jobs
Enter the default location where you keep your linked files. You should use a UNC path (e.g. \\servername\c\foldername\filename) so that all operators can access these files regardless of their drive mappings.

Allow changes to Linked files when Job is closed?
If this box is checked, you can still make changes to a Job's linked files, even if the Job is closed.

Jobs
Allows you to control the contents of the Job History, the order in which the Job History is arranged, and whether or not it is possible to enter a Solution, even though a Job may not be completed.

Macros
Type the character that will be used to identify a word as a macro. In the example above, if a user had a macro named 'Printer', when they entered '!Printer' into e.g. the Jobs Problem description, the system would automatically replace '!Printer' with the defined macro text.

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