Licensing

We charge per concurrent user, not individuals This means you only pay for the number of people you expect to be simultaneously using the helpdesk. We believe this is the fairest pricing policy to suit businesses of all sizes.

When an operator logs in they consume a single licence. When they log out, this licence is released.

If an operator tries to log in and you do not have sufficient licences the system will not allow them entry, in which case you may need to purchase additional licences..

Please note, each licence is per database server. For example the following situations would only require one 5 user licence:
" Up to 5 simultaneous users all in the same office.
" Up to 5 simultaneous users who may be in different locations but are using a single, central database.

If you have several offices which all wish to use our Desktop helpdesk, and they each have their own database, they must each purchase a license for the appropriate number of users.

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