Manage Departments

In LBE Helpdesk, Departments sit below Customers:

• Customers
  • Departments
    • Contacts

How you use this structure depends on your own business:

If you are using LBE Helpdesk for internal support you might set up a single customer, with multiple departments and multiple contacts. If you wished to further sub-divide your business, you might e.g. set up each Division as a separate Customer.

If you are using LBE Helpdesk to support external customers then you will normally set up multiple Customers.

To see the list of Departments, open the Customers Information folder in the tree view at the left of the main window then click the Departments icon. This will display the default view for Departments:

This shows the default Department supplied when you first use the helpdesk.

New
To create a new Department do one of the following:

• File Menu, New Department
• Press the F4 key
• Right click on the Department and select New Department
• Double click the Department

This will display the Department window where you can add the new Department information.

Edit Department
To edit a Department do one of the following:

• File Menu, Edit Department
• Press the F5 key
• Right click on the Department and select Edit Department

This will display the Department window where you can amend the Department information.

Delete Department
To delete a Department do one of the following:

• File Menu, Delete Department
• Press the F6 key
• Right click on the Department and select Delete Department

NB Deleting a Department will also delete all Contacts, Jobs and Operator Activity information that relate to this Department and its Contacts. This action cannot be undone.

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