Personal Preferences Window

From the main menu select Tools, Personal Preferences:

Re-load windows
Check this box if you want the system to re-load the windows you had open last time you used the helpdesk.

Show tip of day
Check this to show the tip of the day each time you run the helpdesk.

Reset target time when change priority
If this is checked, when actioning a Job and you change the Priority, you will be prompted to change the target date/time to the new one based on the new Priority. If it is left unchecked, when you change Priority, the target date/time will remain unchanged. See Priorities.

Reports Location
Specify where you would like the reports to be generated to. If you wish, you could specify a folder on an internal web site. See Reports

Selection Lists
Choose whether you wish to use drop-down lists or search boxes for certain items.

Mail Client
Choose the type of email software you use.

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