Priorities List

Before you start to log jobs you should think about how you are going to prioritize them. When you first start LBE Helpdesk, it defaults to three priorities:

1 High
2 Medium
3 Low

When priorities are displayed they are sorted according to their sequence number. To see a list of Priorities, open the System maintenance folder in the tree view and select Priorities.

This will display a data View listing your existing Priorities, you can then:

To create a New Priority

• File menu, New Priority
• F4
• Right click on the data View, select New Priority

This will display the Priority Window.

To edit an existing Priority

• File menu, Edit Priority
• F5
• Right click on the data View, select Edit Priority

This will display the Priority Window.

To Delete a Priority

• File menu, Delete Priority
• F6
• Right click on the data View, select Delete Priority

NB, this will also delete all Jobs and related Operator Activity with this Priority - this action cannot be undone.

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