Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Our Helpdesk Products

Desktop Helpdesk
Your support staff typically uses LBE Desktop Helpdesk. In addition to the features it shares with our Web Helpdesk, it also provides a rich user interface that will make your job easier:

  • Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc.
  • Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a built-in reporting tool.
  • Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters.
  • Share data views with other members of your team.
  • Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.

LBE Desktop Helpdesk does all this yet still maintains a simple, clear and easy to understand interface. Your staff will be using it with the minimum of training.

Web Helpdesk
This is a helpdesk system which is hosted on a web server and accessed via a web browser. You can access the helpdesk from any machine that has a web browser, without having to install a special application.

By allowing your customers limited access, you can minimize the number of calls they make to your helpdesk.

It may be hosted on Windows 95/98/NT/2000/XP/2003/Vista/7 and uses either a MS Access database (supplied), MS Sql Server or Oracle. The web helpdesk can share a database with our Desktop helpdesk.

Helpdesk Hosting
We can host your LBE Web Helpdesk on our website. This saves you the problems of finding a suitable web host, installation and set up. You don't need to buy a licence outright, we rent the application to you for the length of the hosting agreement.

Mail-in Server
Lets your customers send a simple e-mail to automatically create new helpdesk jobs, update their existing jobs and retrieve the current status. Works with both the Desktop and Web helpdesks.

For more information on any of these products please see http://www.lbehelpdesk.com/

Home

Desktop Helpdesk Help Contents:
Quick Start Guide
Introduction
Contacting LBE
Trial Versions
Ordering
Licensing
Features
Concepts and Terms
Importing Data from Other Programs
Database Structure
Our Helpdesk Products
Main Window
Asset Window
Category Window
Customer Contact Window
Custom Fields
Customer Window
Department Window
Escalation Window
General System Options
Job Window
Macro Window
Operator Window
Personal Preferences Window
Priority Window
Knowledgebase Window
Start the program with different databases
Log operators out after a specific time of inactivity
Speed up the loading of windows
Have multiple windows of the same type open
Use a drop-down list to select items
Use search boxes instead of drop-down lists
Change your password
Use keyboard macros to save typing
Use e-mail in the Helpdesk
Remove the Custom fields from my windows
Hide Customer or Department information if
Temporarily delete Customers, Departments, Contacts,
Use Function Keys
Spell Check
Show a list of Jobs
Create a new Helpdesk Job
Edit/Action an existing Job
Re-open a previously closed Job
Create a Child Job
Show Job History without Actioning it
View a Job without Actioning it
Stop the Target Date/Time changing whenever you change a Job's priority
Control the information shown in the Job History
Send an e-mail to a Contact/Operator when I Action a Job
Automatically notify someone when a Job becomes overdue
Automatically escalate Jobs
Customize the Job Sheet report
Organisation Structure Window
Manage Customers
Manage Departments
Manage Contacts
Track Customer Assets
Show which Operators are logged in
Automatically log Operators out after a specific time
See which Jobs Operators have worked on
Categories List
Priorities List
Knowledgebase Items
What is a Data View?
How should I use Views?
Select multiple records in a view
Change the format of a View and rename it
Change the color and style of a view
Show only certain fields in a view
Change the format of particular rows in a View
Automatically refresh the data in a view
Create a new View
Switching Views
Quick Searching in a View
Copy a View
Save my View
Delete a View
Share a view with other Operators
Make a View the default for other Operators
Preview and print a View
Re-order and remove columns in a View
Show only certain records in a View
Group records together
Sort records
Export Records
Creating a new Access database
Using Sql Server as your database
Using Oracle as your Database
Protect your data
Select which database is used
See a list of reports
Publish reports to a web site
Create your own reports

 

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Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.