Use e-mail in the Helpdesk

LBE Helpdesk uses e-mail to keep both Operators and Contacts informed. E-mail is used:

• When actioning a Job you have the choice of sending an e-mail to the Contact and the Operator the Job has been assigned to.
  
• To mail a list of overdue Jobs

LBE Desktop Helpdesk supports the following e-mail clients:

• Outlook Express
• Outlook 98
  
• Outlook 2000
• Eudora (you must enable Automation from Eudora Options menu)
  
• Lotus Notes *
  
• Novell Groupwise *
  
• Other MAPI compliant e-mail clients.

*depends on version

Alternatively, you can select SMTP and you don't need a local email client.

The system defaults to using Outlook (Express, 98 or 2000) as your e-mail client. If you have one of the other e-mail clients installed, select Tools, Personal Preferences from the main menu and select your mail client from the list.

Change the name of the Custom fields

Most windows display two custom fields which can be renamed and allow you to store up to 255 characters in each field. To rename these fields (see custom fields).

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