Use keyboard macros to save typing

Quite often you find yourself typing the same paragraph again and again to answer common questions from your users. Macros are an easy way to store common text items and re-use them (see Using Macros). You can also use them to store scripts of commonly asked questions. To see a list of macros, open the System Maintenance folder in the tree view at the left of the main window then click the Macros icon :

This will display a View of your personal macros, plus any which other Operators have decided to publish.

In the example above, you can see that the current operator (Trial) has 2 macros defined, one of which they have decided to make public. The Admin operator has also published one of their macros, which is why it is visible here.

Create a new macro
Do one of the following:

• Right click and select New Macro from the popup menu
• File menu, New Macro
  
• Press F4

This will display the Macro window.

Edit an existing macro
Do one of the following:

• Right click and select Edit Macro from the popup menu
• File menu, Edit Macro
• Press F5

This will display the Macro window. If the macro is not your own, you will not be able to make changes.

Delete a macro
Do one of the following:

• Right click and select Delete Macro from the popup menu
• File menu, Delete Macro
• Press F6

This will display a confirmation that you wish to delete. You can only delete your own macros. NB. This action cannot be undone.

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