To help you decide on your purchase, this table compares each of
our help desk products:
| INSTALLATION | Desktop | Web | Mail-in
server |
| Need to be installed on each machine that uses it? | Yes | No | Single machine |
| Server Operating System | Win
95/98/ME/NT/
2k/XP/2003/Vista/7 | Win 95/98/ME/NT
/2k/XP/2003/Vista/7 |
Win 95/98/ME/NT
2k/XP/2003/Vista/7 |
| Client Operating System | Win 95/98/ME/NT/2k/XP/Vista | Any | Any |
| Share same database | Yes | Yes | Yes |
| Suitable for use by Helpdesk Operators | Yes | Yes | Yes - update and status reports |
| Suitable for use by Customers | No | Yes | Yes - create, update and status reports |
| Licensing | Per concurrent user | Per concurrent user | Site |
| Databases | Access, Sql Server (7 or later ), Sql Server
Express, Oracle | Access, Sql Server (7 or later ), Sql Server Express, Oracle | Access, Sql Server (7 or later ), Sql Server
Express, Oracle |
| | | | |
| GENERAL | Desktop | Web | Mail-in
server |
| Full audit trail | Yes | Yes | Yes |
| Automatic escalation | Yes | Yes | N/A |
| | | | |
| E-MAIL | Desktop | Web | Mail-in
server |
| E-mail support |
Outlook 98 or later
Exchange
Notes
Groupwise
Eudora
SMTP | CDONTS
Exchange
SMTP | Outlook 98 or later
SMTP |
| Auto Overdue Jobs e-mail | Yes | No | No |
| Notify operator by e-mail | Yes | Yes | Yes |
| Notify customer by e-mail | Yes | Yes | Yes |
| Customizable emails | Yes | Yes | Yes |
| | | | |
| USER INTERFACE | Desktop | Web | Mail-in
server |
| User defined views of data | Yes | Some | N/A |
| User Defined search filters | Yes | Yes | N/A |
| Keyboard macros | Yes | No | N/A |
| Reports | Yes | Yes | N/A |
| Operator privileges | Yes | Yes | N/A |
| Supports differing organization types | Yes | Yes | Yes |
| Reports in html format | Yes | Yes | N/A |
