Desktop Helpdesk

LBE Desktop Help Desk is a Microsoft Windows application, typically used by your support staff. In addition to the features it shares with our Web Help Desk, it also provides a rich user interface which will make your job easier Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.

LBE Desktop Help Desk does all this yet still maintains a simple, clear and easy to understand interface. Your staff will be using it with the minimum of training.

Our users say:
"I am Director of an IT shop with an American telecommunications giant. I have implemented, reviewed and decided to purchase your unlimited user, MS Access based, LBE Web HelpDesk Application. I love it!"
Mike Nathan