Latest Versions of our Help Desk Software

If this is the first time you have used our software, you should download the complete installation set for our help desk software.

The download on this page should only be used to update an existing installation.

1. If you have a current support contract, you should download and install the latest version below. You can find out when your support expires by looking at Help Menu, Licence Information in the Desktop Helpdesk and the Mail-in server. In the Web Helpdesk, it is displayed at the top of the Maintenance page.
   
   
2. If you have purchased this product, but your support has expired, installing these latest patches will cause it to revert to the trial version. You should purchase a further year's support contract by faxing a purchase order to us. Helpdesk Software support pricing.
   
   
3. If you are still using the trial version of our helpdesk software, you will be able to update using the links below and continue with the trial.
   
   
4. In the downloaded zip you will find a history.txt which describes the changes and gives instructions on how to update your installation and database (if required).

Item	Release History	Download
LBE Desktop Helpdesk	history.txt
LBE Web Helpdesk	history.txt
Mail-in server	history.txt

To find your current version:

• LBE Web Helpdesk - shown in top right of every page.
• LBE Desktop Helpdesk - Help Menu, About
• Mail-in server - Help Menu, About