Affordable Help Desk Software, developed and supported by us since 1991. LBE Help Desk is:
- Compatible with Windows 7, Vista, XP, 2000, 2003,
ME, 98 and 95
- Easy to setup - no expensive consultant visit required.
- Simple to use -Your operators will require a minimum
of training
- Accessible from anywhere - run as a windows or
a web application.
- Powerful - small businesses, schools, colleges,
hospitals, major international businesses
- Affordable - clear pricing, no secrets
LBE Help Desk will help you to:
- increase customer satisfaction
- reduce customer downtime
- reduce support call numbers
- improve efficiency
- improve communications
- identify problem areas in your products or service
Web Help Desk Operated entirely through your web browser, designed to be used
both by your support staff and your customers. Install the Web Help
Desk software on your server then access it from any machine with
a web browser. Host it on your own server or we can also take care
of hosting the web help desk for you - why buy when you can rent?Desktop Help Desk This is a MS Windows application. It is typically used by a company's
support staff. Complete control is given over how data is presented,
and the desktop help desk software comes with powerful predefined
filters, shared data views, text macros and more. Email Based Helpdesk Process incoming emails to automatically create/update/get the
status of helpdesk Jobs.
Helpdesk Feature:
General:
- Easy to use - minimal training required.
- Adapts to your organization structure.
- You can give Operators only the system privileges they need.
- Easy to switch databases - so you could maintain one for helpdesk,
one for orders etc.
- Custom Fields: These can be renamed by you and used to store
information that your business needs.
- Tutorials guide you through basic and advanced operations.
E-mail:
- Notify the operator and/or the Customer when a Job is actioned/created.
- Supports most e-mail systems.
Helpdesk Jobs/Tickets:
- Complete Audit trail of what actions were taken and by whom.
- Manage support contracts by expiry date and/or number of new
Jobs.
- Automatic escalation of Job Priority.
- Transfer of jobs between operators.
- Target completion dates make it easy to see problems are dealt
with in time.
- Track hours and cost spent.
- Categorize and Prioritize jobs.
- Maintain customer, contact and Asset/Inventory details.
- Track down those 'problem machines'.
- Link files to Helpdesk Jobs - useful for e.g. screen-dumps
- Child Jobs - which must be completed before it is possible to
complete the 'Parent' Job.
- Knowledge base makes it easy to find answers.
Reports:
- Monitor your helpdesk activity, performance and expenditure.
- Most reports are presented as bar charts - easy to understand.
- Reports are in html format making it easy to publish them to
your management and/or customers.
Customer Comments: "All
I can say is you guys are awesome!..." "...the superb
tech support is one of the major reasons why I chose this
product" "LBE is still
one of the best help desk solutions I've used/seen in 20 years
of IT!" "...we find the
product excellent, it's functionality for the price is exactly
what we required, easy to use, quick for new staff to learn..."
"Thanks. If they ever
offer an award for most-responsive software vendor, you're
up for it" "Thanks so much for
a truly wonderful and easy to use product. I'm so excited
about actually getting the full upgraded version I can hardly
wait." "...the level of service
you provide is second to none. I am impressed every time." Read more | |
