Licensing

LBE Desktop Help Desk Software

When an operator logs in they consume a single licence. When they log out, this licence is released.

Please note, each licence is valid for one installation. For example the following situations would require 5 user licences:

· Up to 5 simultaneous users all in the same office.
· Up to 5 simultaneous users who may be in different locations but are using a single, central database.

If you have several offices which all wish to use our Desktop helpdesk, and they each have their own database, they must each purchase a separate set of licences for the appropriate number of users.

Larger, international organisations should consider our Universal licence.

LBE Web Help Desk Software

When anyone logs in, operator or guest, they consume a single licence. When they log out, this licence is released. If the user simply closes their browser or goes to another site, there is no way the web server can know that this has happened, so the system will automatically log the user out after a specified period of inactivity. You may need additional licences to cover this eventuality.

If you wish to install LBE Web Helpdesk on several websites or different servers, you must purchase separate licences for each site

Larger, international organisations should consider our Universal licence.

Mail - in Server

A licence is required for each machine that this is installed on. The mail-in server processes e-mails from many users, but only one licence is required for each database that it is updating.