Help Desk Software Return on Investment (ROI) calculator

Let's take a very simple scenario. An end-user calls one of your staff on the telephone and describes a problem they are having. How much does it cost your company just to record that information?

What about when they call back to check on what is happening? That is even more time and money that could be better spent elsewhere.

1st Solution:

Buy a copy of our Web Helpdesk Software (USD900/GBP495/EUR750 for 5 users). Your end-users enter their problems into a simple form using their web browser. No need to call you in the first place and they can check on progress anytime they want.

2nd Solution:

Buy a copy of our Helpdesk Mail-in server (USD355/GBP195/EUR295 -site licence). Now all they have to do is send an email to log their problem. They can find out what is happening anytime they like by sending another email requesting a progress report and the system will generate a reply automatically.

The cost?:

You can see that in a very short time, you have recouped your investment and you are offering a faster, more responsive support service.