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Outright Purchase Terms  (see here for Hosted Helpdesk terms)

1. Once you have placed your order, we will immediately email to you temporary licence files for the products you have purchased.
   
   
2. The licence files will only work with version 4 of our helpdesk software. If you have been using an earlier version, please download the appropriate trial version and then apply the licence files.
   
   
3. The licence files are temporary (45 days). Once your payment has been received we will send you the permanent licence files. If you are paying by credit card we will ensure that your permanent licence files reach you in good time.
   
   
4. Our terms are strictly 30 days from date of order, please make sure payment is received by us before your temporary licence expires. If the temporary licence files expire, you will not be able to use the software until payment is made and we supply the permanent licences.
   
   
5. If you are paying by bank transfer, please send an email when payment has been made. Otherwise, there can be a delay of up to 30 days before our bank notifies us of payment.

Licences Required

Desktop Help Desk Software

When an operator logs in they consume a single licence. When they log out, this licence is released.

Please note, each licence is per database server. For example the following situations would only require one 5 user licence:

• Up to 5 simultaneous users all in the same office.
  
  
• Up to 5 simultaneous users who may be in different locations but are using a single, central database.

If you have several offices which all wish to use our Desktop helpdesk, and they each have their own database, they must each purchase a license for the appropriate number of users.

Web Help Desk Software

When an operator or guest logs in they consume a single licence. When they log out, this licence is released. If the user does not log out, the system will automatically log them out after an interval specified in the configuration, therefore you may need to order additional licences for this eventuality.

If you wish to install LBE Web Helpdesk on several websites or different servers, you must purchase separate licences for each site

Mail - in Server

A licence is required for each machine that this is installed on. The mail-in server processes e-mails from many users, but only one licence is required for each database that it is updating.

LBE Helpdesk Licence

If you agree to these terms and conditions, LEIGH BUSINESS ENTERPRISES LTD grants to you a non-exclusive licence to use the accompanying software (the "Software") and documentation whether printed or electronic (the "Documentation") during a Trial Period as determined by the Software and thereafter once the appropriate licence fee has been paid to LEIGH BUSINESS ENTERPRISES LTD.. The Software and Documentation are referred to in this Agreement as the "Licensed Materials."

Ownership

The Licensed Materials are the sole and exclusive property of LEIGH BUSINESS ENTERPRISES LTD.. By applying the licence fee and receiving the registered version you do not become the owner of the Licensed Materials, but are entitled solely to use the Licensed Materials according to the terms of this Agreement.

Licence

The licence granted to you by LEIGH BUSINESS ENTERPRISES LTD. in this Agreement authorises you to use the Software for the specified number of concurrent users (where applicable).Once the Trial Period has expired this agreement terminates unless you purchase  the appropriate licence fee from LEIGH BUSINESS ENTERPRISES LTD.

YOU MAY NOT USE, COPY, OR MODIFY THE LICENSED MATERIALS, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT

Term

This Agreement is effective from the date of installation. This Agreement may be terminated by you at any time by destroying the Licensed Materials, together with any copies, modifications and merged portions in any form. It will also terminate automatically if you fail to comply with any term or condition of this Agreement.

Restrictions on Transfer

You may permanently transfer the Software to any other party if the other party agrees to the terms and conditions of this Agreement, and you transfer all copies of the Licensed Materials to that party or destroy those not transferred. By such transfer you terminate the licence granted to you in this Agreement. You may not sublicense, assign, share, rent, lease or otherwise transfer your right to use the Licensed Materials, nor any other rights granted to you under this Agreement.

Restrictions against copying or modifying the Licensed Materials

The licensed Materials are copyrighted by LEIGH BUSINESS ENTERPRISES LTD.. Except as expressly permitted in this Agreement, you may not copy or otherwise reproduce the Licensed Materials. In no event does the limited copying or reproduction permitted in this Agreement include the right to decompile, disassemble, or electronically transfer the Software, or to translate the Software into another computer language.

You agree to include the copyright notice set forth in the label of the media embodying the software on any copy of the Software in any form, in whole or in part, or if any modification of the Software or any updated work containing the Software or any Part thereof. You also agree not to remove any existing copyright notice from any of the Licensed Materials.

Protection and Security

You agree to use your best efforts and take all reasonable steps to safeguard the Licensed Materials to ensure that no unauthorised person has access to them and that non authorised copy, publication, disclosure or distribution of any of the Licensed Materials is made. You acknowledge that the Licensed Material contain valuable confidential information and trade secrets and that unauthorised use and copying are harmful to LEIGH BUSINESS ENTERPRISES LTD., and that you have the confidential obligation on such valuable information and trade secrets.

Limited Warranty

LEIGH BUSINESS ENTERPRISES LTD. warrants that the media on which the Software is recorded will be free from defects in workmanship and materials for a period of 90 days from the date of payment of the licence fee. If the media and dated proof of purchase are returned to LEIGH BUSINESS ENTERPRISES LTD. within 90 days of the date of payment of the licence fee, and if LEIGH BUSINESS ENTERPRISES LTD. determines the media to be defective and provided the media was not subject to misuse, abuse or use in defective equipment LEIGH BUSINESS ENTERPRISES LTD. will, at its option, (1) replace the media, or (2) refund the licence fee paid by you, upon your return to LEIGH BUSINESS ENTERPRISES LTD. of all of the Licensed Materials , including all copies of any portions thereof , and dated proof of payment of the licence fee. All implied warranties on the media, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranty set forth above.

In no event will LEIGH BUSINESS ENTERPRISES LTD. or any other party who has been involved in the creation, production, or delivery of the Licensed Materials be liable for special, direct, indirect, or consequential damages, including loss of profits, or inability to use the Licensed Materials, even if LEIGH BUSINESS ENTERPRISES LTD. has been advised of the possibility of such damages. In no event shall LEIGH BUSINESS ENTERPRISES LTD.'s liability for any damages or loss to you or any other party exceed the licence fees paid for the Licensed Materials.

General

If any provision or portion of a provision of this Agreement is determined to be invalid under any applicable law, it shall be deemed omitted and the remaining provisions and partial provisions of this Agreement shall continue in full force and effect.

This Agreement constitutes the entire Agreement between the parties with respect to the subject matter hereof, and all prior Agreements, representations, statements and undertakings are hereby expressly cancelled.

Hosted Web Helpdesk Terms

1. Effective Date
This Agreement shall become effective upon the date is received by Leigh Business Enterprises Ltd. (LBE)
2. Service Start Date
The service start date shall commence when LBE notifies the Customer that the web site is available for use.
3. Changes
Prices, terms and conditions are subject to change at any time upon written notice to the customer. Prices are based upon price in effect at time of order. In the event of published price change, orders placed prior to the price change, and delivered within thirty days of the change, will receive the lesser of the new price and the price in effect at time of order. Scheduled deliveries of service after 30 days will be invoiced at the price in effect at time services are rendered. If any change is unsatisfactory to the Customer, the Customer may cancel the contract by mailing written notice to LBE within thirty (30) days from the effective date of the change. In the event of such cancellation after an announced change, services made available prior to cancellation will be billed at the contract rates prevailing prior to the change.
4. Warranty
LBE warrants that the services to be provided will be performed in a reasonable time frame and be consistent with the specification of services outlined in the prevailing price list.
LBE WILL NOT BE RESPONSIBLE UNDER ANY PART OF THIS AGREEMENT FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.
5. Termination
This contract may be cancelled at any time by the customer or LBE by giving 30 days written notice. In the event of such cancellation LBE will be entitled to charge for work carried out up to the time of cancellation.
6. General
Invoices shall be delivered to the Customer prior to delivery of the next year's services, as applicable. Payment terms are due and payable upon receipt.

LBE shall not be liable for non-performance caused by circumstances beyond its control including, but not limited to, work stoppages of LBE employees or employees of others, fires, disruptions in the overall performance of the Internet network, civil disobedience, civil unrest, riots, rebellions, insurrections, acts of God and similar occurrences.

The contract prices, terms and conditions, in effect on the date of delivery, shall constitute the entire agreement between the Customer and LBE with respect to its subject matter, irrespective of inconsistent or additional terms and conditions in the Customer's purchase order, in any other document submitted to LBE by Customer, or in representations made by LBE sales personnel.

Customer agrees to purchase, and LBE agrees to deliver the LBE Web Helpdesk Hosting Services (hereinafter referred to as "Hosting Services"), subject to the terms and conditions contained above and charges in the appropriate LBE Web Helpdesk Hosting Price List.

General

If any provision or portion of a provision of this Agreement is determined to be invalid under any applicable law, it shall be deemed omitted and the remaining provisions and partial provisions of this Agreement shall continue in full force and effect.

This Agreement constitutes the entire Agreement between the parties with respect to the subject matter hereof, and all prior Agreements, representations, statements and undertakings are hereby expressly cancelled.