Help Desk Software from LBE

Help Desk software to improve your Customer Support. Money-back guarantee

Error Logging

Warning messages are displayed to the user. More serious errors are saved in a database table named 'exception' along with the date, time, remote address, login name and the error message. You can delete records at any time, using MS Access, SQL Server Enterprise Manager or Oracle Sql Plus as appropriate.

Home

Web Helpdesk Help Contents:

Upgrading from earlier versions

Installing

Installing the Access database

Windows Authentication

Importing data from other programs

Our other Helpdesk products

Knowledge base

Jobs Search Page

Creating a new helpdesk Job

Sending e-mail

Searching Jobs

Actioning an existing Job

Creating a Child Job

Uploading files to link to a Job

Customize e-mails sent by the helpdesk

What are Guests?

Logging as a Guest

Registering a new Guest

Customer Hierarchy

Adding/Editing a Customer

Adding/Editing Departments

Adding/Editing Contacts

Adding/Editing Assets

Personal Preferences

Linked File Options

Job History Order Options

Items to Include in Job History

Custom Fields

Organization Structure

Auto-escalation Notification

Default Working Hours

Helpdesk Operators

Clear Operator Activity

Logging Off

Hiding Records without Deleting them

Creating your own reports

Customization


Windows Help Desk software	Web based Help Desk Software	Hosted Help Desk Software	Email based Help Desk Software
Room & Resource Booking software	Outlook de-duplicator	Email scheduler	Outlook Find & Replace

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.