Features

• Automatic escalation.
• Automatic e-mail notification when Jobs become overdue by specified number of hours.
• Full audit trail of what actions were taken and by whom.
• Create 'child' jobs which must be completed before the 'parent' job can be completed.
• Link files to Jobs - useful for e.g. screen dumps of error messages.
• Flexible filters of data allows you to e.g. show only overdue jobs assigned to yourself.
• E-mail notification keeps both customers and operators informed of progress.
• Manage support contracts by expiry date and/or number of new Jobs.
• Classify jobs into categories.
• Prioritization of jobs.
• Transfer of jobs between operators.
• Specify target completion dates.
• Maintain customer, contact and Asset/Inventory details.
• Individual privileges control those parts of the application available to each operator.
• Online help.

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