Installing

1. Install the Web Server

You need to have Microsoft Internet Information Server (IIS) running on either your local machine or one that you can connect to via the network. (see Requirements for more details).

2. Install the LBE Web Helpdesk files

On your web server, run the setup.exe supplied in the LBE Web Helpdesk installation set. Make sure you have full rights in the selected installation directory.

3. Register the dll

This should already have been done for you by the install routine. If you have any problems, click the Windows Start button, select run then type regsvr32 c:\path\lbeweb40.dll where path is the directory you installed LBE Web Helpdesk into. If the path contains spaces you must enclose it in quote marks, e.g.: regsvr32 "c:\program files\lbe helpdesk\lbeweb40.dll"

4. Run the "Configure LBE Web Helpdesk" from the start menu.

This will guide you through each step needed to set up the web helpdesk.

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