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Organization Structure

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page, then find the System Options section. Click the Organization Structure link.

This will take you to a page where you can choose the Organisation Structure setting that matches the type of Organization you are supporting:There are 4 options:

OptionTypically used by
(A) Single Customer, single Department, multiple ContactsHelpdesk of a small company supporting internal users only.
(B) Single Customer, multiple Departments, multiple ContactsHelpdesk of a medium to large company supporting internal users only.
(C) Multiple Customers, not split into Departments, multiple ContactsHelpdesk supporting a number of small external companies.
(D) Multiple Customers, Departments and ContactsHelpdesk supporting a number of medium to large external companies.

If in doubt, choose the default Organization Structure is (D).

Select the appropriate Organization Structure from the drop-down list at the bottom of the window. You may change this value at any time as long as your data support it. For example if you already have several Customers defined, the system will not let you select options C and D. In this case you will need to delete all but one Customer before you can make these choices. (see also - how to hide records).

N.B. It is possible to e.g. create multiple Customers after you have set your organization structure to option A or B. However if you do so, the system will automatically reset the Organization type to the appropriate value.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


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Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.