Quick Start

This section will give you a quick demonstration of using LBE Web Helpdesk. When you have more time, you should review the rest of this documentation.

1. Install the Web Server

You need to have Microsoft Personal Web Server (PWS) or Microsoft Internet Information Server (IIS) running on either your local machine or one that you can connect to via the network. (see Requirements for more details).

2. Install Internet Explorer on your web server

Internet Explorer (version 5 or later) must be installed on your web server to provide support for the VBScript used in LBE Web Helpdesk.

3. Install the LBE Web Helpdesk files

On your web server, run the setup.exe supplied in the LBE Web Helpdesk installation set. Make sure you have full rights in the selected installation directory.

4. Run the Configure LBE Web Helpdesk from the start menu.

5. Access the Helpdesk

Point your browser to http://machine_name/web_name/oplogin.asp. The machine name can be found from the Network applet (Windows Start menu, Settings), the web_name will be the name you gave the virtual directory earlier.

6. Log in

You will be prompted for a name and password, enter 'trial' and 'password' (both without the quote marks), then click the Submit button.

7. Trial Version Page

If you are running the trial version of LBE Web Helpdesk, the next page to be displayed will remind you that you are running the trial.

8. Create a new Helpdesk Job

Select 'Jobs' from the drop down menu (you may also need to click the GO button). You will see a page with a table at the top entitled 'Selection Options'. This allows you to search for a particular Job. Ignore it for the moment and click the link beneath it entitled 'Create New Job'.

9. Complete the Helpdesk Job Information

The next page to be displayed is the 'New Helpdesk Job' page. Take a moment to look at the information you can record. For now we will ignore everything apart from the Problem description. Scroll down until you can see this section and type into the box a description of a problem.

10. Save the Helpdesk Job

Leave everything else as it is, then click the Update button. The 'Update Job' page will be displayed and will tell you that the Job has been successfully saved.

11. Finally

Well done, you have created your first Helpdesk Job with LBE Web Helpdesk. Now you should take some time to go through the rest of this help file.

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