Registering a new Guest

You should be at the 'Guest Registration' page. This page allows a new Guest to enter their information into the Helpdesk system. If you wish to prevent Guests from self-registering you will need to disable this when configuring LBE Web Helpdesk.

The required fields on this screen are:

• E-mail address
- this is how they are recognized by the system.
• Surname
- we need to know how to address them.
• Password
- controls access.

Depending on your configuration and Organization Structure there may be a drop-down list for them to choose the Customer/Department they belong to or text boxes to enter this information. If a drop-down list is provided then they must make a selection before continuing.

If text boxes are provided then these values are optional. If they provide Customer and Department information they will automatically be assigned to that Department and Customer if it already exists, if not, it will be created. A Helpdesk Operator with the appropriate privileges can re-assign them to another Customer/Department if they made a mistake (e.g. not entering the exact name of an existing Customer). If no Customer/Department information is provided they will be assigned to a Customer called 'Guests', and a department 'All Departments'.

For now, enter your e-mail address, surname and password then click the Submit button.

Assuming registration was successful you will be shown a link which takes you back to the 'Guest Login' page, where you should enter the e-mail address and password you provided earlier.

When you click the Submit button you will be taken to the 'Trial Version' page or straight to the Jobs Search page. Notice that at the top of the page you have a short menu, with a limited set of options available to you.

If you are not already at the 'Jobs Search' page, select the 'Search Jobs' link at the top of the page. If you then click the Retrieve button, you will notice that no Jobs are retrieved despite the fact we created some earlier. This is because the Guest user can only see those Jobs where they are the Customer Contact.

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