Sending e-mail

You should be at the Mail page, having just created a new Job.

You will see a mail dialog, with To, CC, BCC, Subject and the message text itself. The recipients in the To field should already have been set, if you are using an SMTP server these should be the actual e-mail addresses rather than the people's names. If their e-mail addresses are not shown you need to define these for the Customer Contact and the Helpdesk Operator. You may add other recipients in any of the address fields.

The content of the email depends on template files which you may customize.

When you are happy with the contents of the message, click the 'Send' button. The system will display a confirmation that the e-mail has been sent, or re-display the message if there is a problem.

Home