Trouble-shooting

You are most likely to run into problems when first installing LBE Web Helpdesk on your web server. This is because there are a number of Microsoft technologies which need to be working together correctly for our application to run. We supply the file webinstall.htm, if you follow the instructions, you will have no problems with your setup.

To help you identify the problem we supply a file named testfile.asp. You should open this in your browser as normal. It will carry out a number of tests and report the results to you.

N.B. Once you have the system up and running, you should delete testfile.asp as it could provide valuable information to potential hackers.

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