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Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Uploading files to link to a Job

Sometimes it can be useful to link files to a Job e.g. screen dumps of error messages. There are two ways you can do this:

  • After updating/adding a Job you will be shown a link to "Upload files to link to this Job"
  • Select Linked Files from the main menu - this only allows you to add files to a Job if it already has some linked files

We will assume you have just updated a Job and clicked on the link "Upload files to link to this Job". This will open a new window which allows you to to select the file you wish to be uploaded and enter a short description."

When the Upload button is clicked, the system will transfer the file to the location you have specified as your upload directory and create links from the Job to this file. The file will be named according to the following format:

XXXXXX_originalname_YYY.originalextension.

Where XXXXXX is the Job Id and YYY is a number starting with 0 and incrementing if there already exists a linked file with the same original name. For example, if the original file is called screen.bmp and it is linked to Job Id 200, then the Linked file will be saved with a name of 0000200_screen_000.bmp

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


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Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.