Actioning an existing Job

Select 'Jobs' from the drop-down list at the top of the page. You will be taken to the Jobs Search page. If you remember the Job Id of the last Job we created, select Job Id from the 'Search' drop-down, then enter the value into the 'Search For' box. Click the Retrieve button. If you can't recall the Job Id, leave the box blank and all Jobs will be retrieved.

The system will display a table showing the selected Jobs. If you select 'Details' from the Selection Options box, you will see a complete record for each Job.

Most of the information should be familiar to you by now, except for the 'Currently Open by' column. This shows you the name of the Operator who currently has a particular Job open in their web browser for updating. Using this you can avoid two people attempting to work on the same Job at the same time.

The left most column may have several links (the actual number depends on your privileges) for each Job. For the moment we just want to Action an existing Job, so click the 'Action' link.

The system will display the 'Edit Helpdesk Job' page which is the same as the New Helpdesk Job page with the following exceptions:

• The Job Id is displayed.
• The Job History displays a full Audit trail of everything that has happened to the Job since it was created.
• A Delete button is shown (if you have that privilege) which allows you to delete the Job.

Make any changes you wish, then click the Update button. This will take you to the 'Update Job' page.

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