Customer Comments

We strive to provide excellent customer service. Please contact us if you require customer references.

Here are a few (unsolicited) comments from our customers about our helpdesk software.

"We purchased LBE Helpdesk to log and manage all our technical support and maintenance calls. I have got to say, we find the product excellent, it's functionality for the price is exactly what we required, easy to use, quick for new staff to learn, and with it being a web based product we can access it remotely. As our engineers use mobile PDA device, the system emails them as soon as a call as allocated or updated for them. Reporting is very good too.

Best of all is the support from John and his team, in fact the superb tech support is one of the major reasons why I chose this product. I had downloaded a demonstration and was having some difficulties with it's setup, one email sorted these issues out for me. Support questions are answered almost immediately, changes can, and will be done at your request, although this could be chargeable of course. All-in-all, I would thoroughly recommend this product." - Gary Martin, System Information Technology Ltd

"LBE is still one of the best help desk solutions I've used/seen in 20 years of IT! Support is top notch too." Horness Spencer, AMS Group Ltd.

"...the level of service you provide is second to none. I am impressed every time." Bo Duholm Hansen - IT Relation ApS

"Great support, I must say, one of the best I ever seen and I have been in the business for 10 years"
Niclas Hultberg - KonsumentForeningen Bohus

"I presented this whole package in our meeting with the VPs and upper management....They all thought it was great!!!" Deb Frans - Godfather's Pizza Inc.

"LBE is reliable, cost effective, and simple to pick up. How many times can you say that about software?. The after sales service vastly exceeded my expectations. We looked at software 10 times the cost, LBE more than does the job we require"" Bill Curtis - Datatrade Ltd.

"I am Director of an IT shop with an American telecommunications giant. I have implemented, reviewed and decided to purchase your unlimited user, MS Access based, LBE Web HelpDesk Application. I love it!" Mike Nathan

"Thanks. If they ever offer an award for most-responsive software vendor, you're up for it" LeRoy A. Clark - Assurance Technology, LLP

"Thanks so much for a truly wonderful and easy to use product. I'm so excited about actually getting the full upgraded version I can hardly wait." Carol Winscott - Mid America Cardiology

"All I can say is you guys are awesome! Thanks for the quick fix!" David Lewis - ISC Group Ltd.

"Thanks for the quick reply, I've had a good chance to look at the major aspects of the full version and have been very impressed." Ashiq Qurban - University of Northumbria

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