Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Change the format of particular rows in a View

As well as controlling the format of all rows, you can specify particular formats for rows that meet criteria you define. For example, we want to show all overdue jobs in bold red Arial:

First, open e.g. a Jobs -Summary view from the main window's tree view.

Right click on the view and select Conditional formatting (you can also do this from the View menu). The following window will appear:

Column
Click here and select the column from the drop-down list that you wish to set the condition on - in our example we are going to select "Completion Status".

Operator
This allows you to select the type of operation you want. In our example we want to change the formatting of rows where the Completion Status is "Overdue", so select "equals" from the drop down

Value1
Enter "Overdue" (without the quote marks).

Value2
This only applies if you have chosen "between" or "not between" in the Operator column. Leave it empty in our example.

Font
Click here and select the font you want rows that meet this condition to be displayed in. For our example, select Arial 12pt Bold and choose red as the font color.

Back color
This controls the background color of rows that meet the condition. We will leave it at the default (white).

As soon as you enter anything in the row on this window, the system will automatically generate a new empty row beneath it. If you wish, you can add further conditional formats.

Please note, it is not possible to combine conditions together - e.g. Completion Status = "Overdue" AND Job Status = "Open". In this case it is better to create a view filtered on Open Jobs then set a conditional format to show Overdue jobs in the required format.

Click OK and, assuming you have Overdue jobs, these should now be formatted in bold red Arial 12pt on the Jobs Summary.

Deleting a Conditional Format row
To delete a condition, click on the arrowhead at the start of the row to select the entire row, then press the Delete button on the keyboard.

Home

Desktop Helpdesk Help Contents:
Quick Start Guide
Introduction
Contacting LBE
Trial Versions
Ordering
Licensing
Features
Concepts and Terms
Importing Data from Other Programs
Database Structure
Our Helpdesk Products
Main Window
Asset Window
Category Window
Customer Contact Window
Custom Fields
Customer Window
Department Window
Escalation Window
General System Options
Job Window
Macro Window
Operator Window
Personal Preferences Window
Priority Window
Knowledgebase Window
Start the program with different databases
Log operators out after a specific time of inactivity
Speed up the loading of windows
Have multiple windows of the same type open
Use a drop-down list to select items
Use search boxes instead of drop-down lists
Change your password
Use keyboard macros to save typing
Use e-mail in the Helpdesk
Remove the Custom fields from my windows
Hide Customer or Department information if
Temporarily delete Customers, Departments, Contacts,
Use Function Keys
Spell Check
Show a list of Jobs
Create a new Helpdesk Job
Edit/Action an existing Job
Re-open a previously closed Job
Create a Child Job
Show Job History without Actioning it
View a Job without Actioning it
Stop the Target Date/Time changing whenever you change a Job's priority
Control the information shown in the Job History
Send an e-mail to a Contact/Operator when I Action a Job
Automatically notify someone when a Job becomes overdue
Automatically escalate Jobs
Customize the Job Sheet report
Organisation Structure Window
Manage Customers
Manage Departments
Manage Contacts
Track Customer Assets
Show which Operators are logged in
Automatically log Operators out after a specific time
See which Jobs Operators have worked on
Categories List
Priorities List
Knowledgebase Items
What is a Data View?
How should I use Views?
Select multiple records in a view
Change the format of a View and rename it
Change the color and style of a view
Show only certain fields in a view
Change the format of particular rows in a View
Automatically refresh the data in a view
Create a new View
Switching Views
Quick Searching in a View
Copy a View
Save my View
Delete a View
Share a view with other Operators
Make a View the default for other Operators
Preview and print a View
Re-order and remove columns in a View
Show only certain records in a View
Group records together
Sort records
Export Records
Creating a new Access database
Using Sql Server as your database
Using Oracle as your Database
Protect your data
Select which database is used
See a list of reports
Publish reports to a web site
Create your own reports

 


Windows Help Desk softwareWeb based Help Desk SoftwareHosted Help Desk SoftwareEmail based Help Desk Software
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/Truncation   

Copyright Leigh Business Enterprises Ltd. 2012

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.