Creating a new Access database

LBE Desktop Helpdesk ships with a default Access database called helpdesk.mdb, installed into the same location as the rest of the helpdesk.

You can move this database to another location, or you can create a new database in the desired location. To do so, select Tools, Create New MS Access Database from the main menu. The system will show you a file dialog that allows you to choose the location and name of the database. Once you click OK, the system will create a new database by copying the starter database (helpdesk.new in the helpdesk installation directory) to the desired location.

To use this new database, you will need to modify the database connection information in the helpdesk - see here.

Thereafter, the helpdesk will automatically open this database by default.

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