Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces

Create your own reports

LBE Desktop helpdesk comes with many reports, however you may reach a point at which you need to write your own.

There are a number of options:

Our data views give you great control over what information is displayed and its format - these may be all that you need.
Create your own reports in Access.
Purchase a reporting tool.
Commission LBE to write them for you

Probably the best option is to use Access. If you are using an Access database for the helpdesk then you can create the reports directly into the same database.

If you are using either Sql Server or Oracle, then it is probably best to create a new Access database and link to the helpdesk tables.

When creating your reports, please bear in mind the database structure.

Home

Desktop Helpdesk Help Contents:

Importing Data from Other Programs

Database Structure

Our Helpdesk Products

Main Window

Asset Window

Category Window

Customer Contact Window

General System Options

Job Window

Macro Window

Operator Window

Personal Preferences Window

Priority Window

Knowledgebase Window

Start the program with different databases

Log operators out after a specific time of inactivity

Speed up the loading of windows

Have multiple windows of the same type open

Use a drop-down list to select items

Use search boxes instead of drop-down lists

Change your password

Use keyboard macros to save typing

Use e-mail in the Helpdesk

Remove the Custom fields from my windows

Hide Customer or Department information if

Temporarily delete Customers, Departments, Contacts,

Use Function Keys

Spell Check

Show a list of Jobs

Create a new Helpdesk Job

Edit/Action an existing Job

Re-open a previously closed Job

Create a Child Job

Show Job History without Actioning it

View a Job without Actioning it

Stop the Target Date/Time changing whenever you change a Job's priority

Control the information shown in the Job History

Send an e-mail to a Contact/Operator when I Action a Job

Automatically notify someone when a Job becomes overdue

Automatically escalate Jobs

Customize the Job Sheet report

Organisation Structure Window

Manage Customers

Manage Departments

Manage Contacts

Track Customer Assets

Show which Operators are logged in

Automatically log Operators out after a specific time

See which Jobs Operators have worked on

How should I use Views?

Select multiple records in a view

Change the format of a View and rename it

Change the color and style of a view

Show only certain fields in a view

Change the format of particular rows in a View

Automatically refresh the data in a view

Create a new View

Switching Views

Quick Searching in a View

Copy a View

Save my View

Delete a View

Share a view with other Operators

Make a View the default for other Operators

Preview and print a View

Re-order and remove columns in a View

Show only certain records in a View

Group records together

Sort records

Export Records

Creating a new Access database

Using Sql Server as your database

Using Oracle as your Database

Protect your data

Select which database is used

See a list of reports

Publish reports to a web site

Create your own reports


Windows Help Desk software	Web based Help Desk Software	Hosted Help Desk Software	Email based Help Desk Software
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Primary Account Number (PAN) Masking/Truncation

Our Help Desk software for Windows and Web based help desk software will help your business to automate and improve its customer support service. LBE offer a money-back guarantee on all orders so you can purchase without worry. We are committed to offering great support to our customers. Try us and see.