See which Jobs Operators have worked on

Each time a Job is actioned, the helpdesk records what has happened in the Job History and any spending is added to the total for the Job so far.

However, several Operators may work each Job on during its life, so it is important to record each Action individually. The helpdesk keeps this information in the Operator Activity. To see this, open the Helpdesk Jobs folder in the treeview at the left of the main window then click the Operator Activity icon. This will display the default view for Operator Activity:

In the example above it shows you that Job Id 21 has been worked on by two Operators: Operator 1, and Trial. It also shows that that Operator 1 spent 20 Hours on it the first time, then 0.5 hours.

The Operator Activity also has a column called Notes (not visible above), which stores what happened on this particular Action.

You can delete one or more Operator Activity records, by highlighting them and doing one of the following:

• Press the Del key
• Press F6 key selecting
• File, Delete Operator Activity Record
• Right click and select File, Delete Operator Activity Record from the pop-up menu

NB this will not delete the Jobs

You can also delete all Operator Activity within a specified period from the Tools, Clear Operator Activity menu option.

By selecting a Job, you can also do all the normal Job related functions from this Operator Activity window:

• View History (F2)
• Action Job (F5)
• Create Child Job (F7)
• Show History (F8)

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