Organisation Structure Window

LBE Desktop Helpdesk uses a hierarchy of:

• Customers
  • Departments
    • Contacts

Depending on the type of organization you are supporting, you may not need all of these levels. For example if you are a small company, Customers and Department may not be relevant to you as you only have one. Internally, the system will still use this hierarchy, but it can be set to hide most of this information dependent on the organization structure you choose.

From the main menu, select Tools, System Options, Organization Structure. The following window will be displayed:

There are 4 options:

Select the appropriate Organization Structure from the drop-down list at the bottom of the window. If in doubt, choose the default Organization Structure (D).

You may change this value at any time as long as your data supports it. For example if you already have several Customers defined, the system will not let you select options C and D. In this case you will need to delete all but one Customer before you can make these choices.

N.B. It is possible to e.g. create multiple Customers after you have set your organization structure to option A or B. However if you do so, the system will automatically reset the Organization type to the appropriate value.

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