To help you decide on your purchase, this table compares each of
our help desk products:
| INSTALLATION |
Desktop |
Web |
Mail-in
server |
| Need to be installed on each machine that uses it? |
Yes |
No |
Single machine |
| Server Operating System |
Win
95/98/ME/NT/
2k/XP/2003/Vista |
Win 95/98/ME/NT
/2k/XP/2003/Vista |
Win 95/98/ME/NT
2k/XP/2003/Vista
|
| Client Operating System |
Win 95/98/ME/NT/2k/XP/Vista |
Any |
Any |
| Share same database |
Yes |
Yes |
Yes |
| Suitable for use by Helpdesk Operators |
Yes |
Yes |
Yes - update and status reports |
| Suitable for use by Customers |
No |
Yes |
Yes - create, update and status reports |
| Licensing |
Per concurrent user |
Per concurrent user |
Site |
| Databases |
Access, Sql Server (7 or later ), Sql Server
Express, Oracle |
Access, Sql Server (7 or later ), Sql Server Express, Oracle |
Access, Sql Server (7 or later ), Sql Server
Express, Oracle |
| |
|
|
|
| GENERAL |
Desktop |
Web |
Mail-in
server |
| Full audit trail |
Yes |
Yes |
Yes |
| Automatic escalation |
Yes |
Yes |
N/A |
| |
|
|
|
| E-MAIL |
Desktop |
Web |
Mail-in
server |
| E-mail support |
Outlook 98 or later
Exchange
Notes
Groupwise
Eudora
SMTP
|
CDONTS
Exchange
SMTP |
Outlook 98 or later
SMTP |
| Auto Overdue Jobs e-mail |
Yes |
No |
No |
| Notify operator by e-mail |
Yes |
Yes |
Yes |
| Notify customer by e-mail |
Yes |
Yes |
Yes |
| Customizable emails |
Yes |
Yes |
Yes |
| |
|
|
|
| USER INTERFACE |
Desktop |
Web |
Mail-in
server |
| User defined views of data |
Yes |
Some |
N/A |
| User Defined search filters |
Yes |
Yes |
N/A |
| Keyboard macros |
Yes |
No |
N/A |
| Reports |
Yes |
Yes |
N/A |
| Operator privileges |
Yes |
Yes |
N/A |
| Supports differing organization types |
Yes |
Yes |
Yes |
| Reports in html format |
Yes |
Yes |
N/A |
