|LBE Desktop Help Desk is a Microsoft Windows application,
typically used by your support staff. In addition to the features
it shares with our Web Help Desk, it also provides a rich user
interface which will make your job easier
- Complete control over how data is presented (similar to
MS Outlook), group records, change fonts/colors etc. Change
format according to conditions you define (e.g. to show
all overdue Jobs in red). Effectively
a reporting tool built-in.
- Numerous pre-defined filters allow you to show only the
information you need, and you can define your own filters.
- Share data views with other members of your team.
- Text macros save on typing - enter a short word/phrase
and the system will automatically replace it with pre-defined
text. Ideal for standard replies.
LBE Desktop Help Desk does all this yet still maintains a simple,
clear and easy to understand interface. Your staff will be using
it with the minimum of training.
Our users say:
"I am Director of an IT shop with an American telecommunications
giant. I have implemented, reviewed and decided to purchase your
unlimited user, MS Access based, LBE Web HelpDesk Application.
I love it!"