Cloud Help Desk
Want a web based helpdesk but don't have the time or equipment
to set it up?
You can either install our LBE Web helpdesk
software on your own server, or we can host it for you on our servers.
It is the ideal solution for busy helpdesk managers who need a system
set up quickly, without any hassle.
Our Cloud Web Helpdesk service gives you:
- A dedicated Windows server - you don't share with anyone else
- A top-level domain of your choice.
- Use of the latest, unlimited user licence of LBE Web Helpdesk
for the duration of the agreement. You don't need to buy a separate
LBE Web Helpdesk licence.
- Customisation to display your own logo and site name.
- Your own database - no one else will be able to see your data.
- E-mail support and emergency telephone support.
- Full access to the helpdesk for your operators so that they can action
jobs and maintain the data for your helpdesk.
- Restricted access to the helpdesk for your customers so that they
can report, update and check the current status of their own problems
Your site will be hosted by a specialist company who provide:
- 99.9% uptime guarantee
- 24x7 Monitoring
- UPS & Generator Backup
- Multiply redundant firewalls
- Daily Backups
The fee covers set-up, dedicated server web hosting, support and an unlimited concurrent
user licence for LBE Web Helpdesk. The site is usually ready within a
few days of ordering.
If required, we can also install the Mail-in server software for
you. This software allows your end-users to interact with the helpdesk
just by sending an email.
Cloud Helpdesk Prices Order form