Help Desk Mail-in Server

Who uses LBE Helpdesk Mail-in Server? Your end-users: Create new Jobs Update their existing Jobs Get the current status of their Job Your helpdesk operators: Update any existing Jobs Get the current status of a Job How does it work?: It check an email address for helpdesk related emails Based on the email subject, it automatically updates the helpdesk

All you have to do is leave LBE Helpdesk Mail-in Server running on a single machine and tell it to regularly check the mailbox.

The mail-in server will regularly check the specified email address, and try to process any emails it finds to create/update/get the status of helpdesk Jobs.

Installation

Run the setup in the downloaded zip file.

Requirements

You must be using either LBE Desktop Help Desk Software or LBE Web Help desk software.

On the machine that you are running the Mail-in server, you must be able to access an SMTP server (for sending emails) and a POP3/IMAP server (for receiving emails) or have MS Outlook (98 or later - Outlook Express is not sufficient) installed as a mail client. The mail client must be set up to the e-mail address your end-users will be sending helpdesk messages to.

If you want the Mail-in server to process mail attachments and link them to Jobs, you must have specified a default directory for Linked files using either the Web or Desktop Helpdesk.

Our users say:
"Thanks so much for a truly wonderful and easy to use product. I'm so excited about actually getting the full upgraded version I can hardly wait."
Carol Winscott - Mid America Cardiology