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"We promise to handle your order
efficiently and securely"
Pay by Credit Card, Check, Bank Transfer or Purchase Order.
We will immediately provide you with temporary licence files
via e-mail. You can continue to use the program and all the
data you have created during the trial period. Permanent licences
will be sent after 30 days. The order process is in 3 stages:
- Complete the order form and click the Preview Order
button
- Your order will be displayed for you to confirm. Click
the Confirm button to process your order.
- A final message will be displayed.
Shortly afterwards you will receive an email with your order
information and the appropriate licence files. The email should
be delivered immediately, but there may be a delay depending
on internet traffic. 30 day money back guarantee: If you are not happy
for any reason just return your licence files within 30 days
of ordering and we will refund your money. Credit card orders:
We are very keen to protect credit card users:
- We do not store any personal or credit card information
on our web site.
- We record IP addresses as a fraud prevention measure.
- Credit card transactions are manually reviewed before
processing.
- We require written confirmation from you before we issue
any permanent licences.
Existing Customers:
If you wish to order additional licences for a product
you have already purchased, or are upgrading, please do not
use this order form. Instead contact
us directly. Click here to
find out if you are entitled to a free upgrade of your purchased
product. Please see Upgrading for
information on how to upgrade the database from earlier versions. We suggest you print
this page for your reference. LBE Helpdesk Order Terms & Conditions
Return to order form
- Once you have placed your order, we will immediately email
to you temporary licence files for the products you have
purchased.
- The licence files will only work with version 4
of our helpdesk software. If you have been using an earlier
version, please download the appropriate trial version and
then apply the licence files.
- The licence files are temporary (45 days). Once
your payment has been received we will send you the permanent
licence files. If you are paying by credit card we will
ensure that your permanent licence files reach you in good
time.
- Our terms are strictly 30 days from date of order, please
make sure payment is received by us before your temporary
licence expires. If the temporary licence files expire,
you will not be able to use the software until payment is
made and we supply the permanent licences.
Licences RequiredDesktop HelpdeskWhen an operator logs in they consume a single licence. When
they log out, this licence is released. Please note, each licence is per database server. For example
the following situations would only require one 5 user licence:
- Up to 5 simultaneous users all in the same office.
- Up to 5 simultaneous users who may be in different locations
but are using a single, central database.
If you have several offices which all wish to use our Desktop
helpdesk, and they each have their own database, they must
each purchase a license for the appropriate number of users.
Web HelpdeskWhen an operator or guest logs in they consume a single licence.
When they log out, this licence is released. If the user does
not log out, the system will automatically log them out after
an interval specified in the configuration, therefore you
may need to order additional licences for this eventuality. If you wish to install LBE Web Helpdesk on several websites
or different servers, you must purchase separate licences
for each site
Mail - in ServerA licence is required for each machine that this is installed
on. The mail-in server processes e-mails from many users,
but only one licence is required for each database that it
is updating. LBE Helpdesk LicenceIf you agree to these terms and conditions, LEIGH BUSINESS
ENTERPRISES LTD grants to you a non-exclusive licence to use
the accompanying software (the "Software") and documentation
whether printed or electronic (the "Documentation")
during a Trial Period as determined by the Software and thereafter
once the appropriate licence fee has been paid to LEIGH BUSINESS
ENTERPRISES LTD.. The Software and Documentation are referred
to in this Agreement as the "Licensed Materials." Ownership The Licensed Materials are the sole and exclusive property
of LEIGH BUSINESS ENTERPRISES LTD.. By applying the licence
fee and receiving the registered version you do not become
the owner of the Licensed Materials, but are entitled solely
to use the Licensed Materials according to the terms of this
Agreement. LicenceThe licence granted to you by LEIGH BUSINESS ENTERPRISES
LTD. in this Agreement authorises you to use the Software
for the specified number of concurrent users (where
applicable).Once the Trial Period has expired
this agreement terminates unless you purchase the appropriate
licence fee from LEIGH BUSINESS ENTERPRISES LTD.
YOU MAY NOT USE, COPY, OR MODIFY THE LICENSED MATERIALS,
IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THIS
AGREEMENT TermThis Agreement is effective from the date of installation.
This Agreement may be terminated by you at any time by destroying
the Licensed Materials, together with any copies, modifications
and merged portions in any form. It will also terminate automatically
if you fail to comply with any term or condition of this Agreement. Restrictions on TransferYou may permanently transfer the Software to any other party
if the other party agrees to the terms and conditions of this
Agreement, and you transfer all copies of the Licensed Materials
to that party or destroy those not transferred. By such transfer
you terminate the licence granted to you in this Agreement.
You may not sublicense, assign, share, rent, lease or otherwise
transfer your right to use the Licensed Materials, nor any
other rights granted to you under this Agreement. Restrictions against copying or modifying the Licensed MaterialsThe licensed Materials are copyrighted by LEIGH BUSINESS
ENTERPRISES LTD.. Except as expressly permitted in this Agreement,
you may not copy or otherwise reproduce the Licensed Materials.
In no event does the limited copying or reproduction permitted
in this Agreement include the right to decompile, disassemble,
or electronically transfer the Software, or to translate the
Software into another computer language. You agree to include the copyright notice set forth in the
label of the media embodying the software on any copy of the
Software in any form, in whole or in part, or if any modification
of the Software or any updated work containing the Software
or any Part thereof. You also agree not to remove any existing
copyright notice from any of the Licensed Materials. Protection and Security You agree to use your best efforts and take all reasonable
steps to safeguard the Licensed Materials to ensure that no
unauthorised person has access to them and that non authorised
copy, publication, disclosure or distribution of any of the
Licensed Materials is made. You acknowledge that the Licensed
Material contain valuable confidential information and trade
secrets and that unauthorised use and copying are harmful
to LEIGH BUSINESS ENTERPRISES LTD., and that you have the
confidential obligation on such valuable information and trade
secrets. Limited WarrantyLEIGH BUSINESS ENTERPRISES LTD. warrants that the media on
which the Software is recorded will be free from defects in
workmanship and materials for a period of 90 days from the
date of payment of the licence fee. If the media and dated
proof of purchase are returned to LEIGH BUSINESS ENTERPRISES
LTD. within 90 days of the date of payment of the licence
fee, and if LEIGH BUSINESS ENTERPRISES LTD. determines the
media to be defective and provided the media was not subject
to misuse, abuse or use in defective equipment LEIGH BUSINESS
ENTERPRISES LTD. will, at its option, (1) replace the media,
or (2) refund the licence fee paid by you, upon your return
to LEIGH BUSINESS ENTERPRISES LTD. of all of the Licensed
Materials , including all copies of any portions thereof ,
and dated proof of payment of the licence fee. All implied
warranties on the media, including implied warranties of merchantability
and fitness for a particular purpose, are limited to the duration
of the express warranty set forth above. In no event will LEIGH BUSINESS ENTERPRISES LTD. or any other
party who has been involved in the creation, production, or
delivery of the Licensed Materials be liable for special,
direct, indirect, or consequential damages, including loss
of profits, or inability to use the Licensed Materials, even
if LEIGH BUSINESS ENTERPRISES LTD. has been advised of the
possibility of such damages. In no event shall LEIGH BUSINESS
ENTERPRISES LTD.'s liability for any damages or loss to you
or any other party exceed the licence fees paid for the Licensed
Materials. GeneralIf any provision or portion of a provision of this Agreement
is determined to be invalid under any applicable law, it shall
be deemed omitted and the remaining provisions and partial
provisions of this Agreement shall continue in full force
and effect. This Agreement constitutes the entire Agreement between the
parties with respect to the subject matter hereof, and all
prior Agreements, representations, statements and undertakings
are hereby expressly cancelled. Return to order form | 
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