Help Desk Software Return on Investment (ROI) calculator
Let's take a very simple scenario. An end-user calls one of your
staff on the telephone and describes a problem they are having.
How much does it cost your company just to record that information?
What about when they call back to check on what is happening? That
is even more time and money that could be better spent elsewhere.
Buy a copy of our Web Helpdesk Software
(USD900/GBP495/EUR625 for 5 users). Your end-users enter their problems
into a simple form using their web browser. No need to call you
in the first place and they can check on progress anytime
Buy a copy of our Helpdesk Mail-in
server (USD355/GBP195/EUR250 -site licence). Now all they have
to do is send an email to log their problem. They can find out what
is happening anytime they like by sending another email requesting
a progress report and the system will generate a reply automatically.
You can see that in a very short time, you have recouped
your investment and you are offering a faster, more responsive support