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Helpdesk Software manual
Desktop Help Desk software help
file
Web Help Desk Software help file
How to decide which of our helpdesk software
you need
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Web based help desk software
United Kingdom (UK) based
help desk software
Why should you use LBE Help Desk Software?
Help
desk software for internet service providers (ISPs)
Help desk
software for software companies
Help
desk software for local and national government organizations
Help
desk software for hospitals, health trusts, clinics and all healthcare organizations
Help
desk software for schools, colleges, universities and other educational establishments
Help desk
software for small businesses
Help desk
software for large businesses
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LBE Helpdesk Manual
LBE
Desktop Helpdesk is helpdesk application software used by your support staff.
Web
based helpdesk software - LBE Web HelpDesk.
Help
Desk Software - helpdesk free software, quality system management software.
- Help
Desk software - an overview of our helpdesk software, for the web, the desktop
and email.
Help
Desk software from LBE - our helpdesk software - quality system management software.
- Help
Desk software - helpdesk application software for your support staff.
- Help
Desk software from LBE - What's new in LBE Desktop Helpdesk software v4
Helpdesk
software - web-based helpdesk software operated entirely from your web browser.
-
- Help
Desk software from LBE - What's new in our Web Helpdesk system
Help
Desk software mail-in server provides a simple email based interface to
our helpdesk software - quality system management software.
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- Help
Desk software from LBE - What's new in our Helpdesk Mail-in server - the
email interface to our helpdesk software
Help
Desk software from LBE - Helpdesk hosting is the simple solution for busy
support managers
- Help Desk software from LBE
- How to order our helpdesk software
Help
Desk Software - quality system management software. Product pricing.
-
Help
Desk software from LBE - How the licensing of our helpdesk software works
- Help
Desk software from LBE - Resellers of our helpdesk software are available
in several countries
- Help
Desk software from LBE - Screenshots of our Desktop Helpdesk system
Help
Desk software from LBE - How to choose the best combination of helpdesk software
to suit your needs
- Help
Desk software from LBE - Product comparison of our helpdesk software
- Help
Desk software from LBE - Upgrading our helpdesk software from earlier versions
-
- Help
Desk software from LBE - product support for our helpdesk software
- Help
Desk Software - helpdesk free software, quality system management software.
Frequently asked questions.
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- Help
Desk software from LBE - How to contact LBE helpdesk software
- Help
Desk software from LBE - Customer comments about about LBE helpdesk software
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- Help
Desk software from LBE - Our privacy policy means we will never pass on any
information about you to third parties without first seeking your express
permission
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| Web
Helpdesk - operated entirely through your web browser, designed
to be used both by your support staff and your customers. Install the Web
Helpdesk on a single machine then access it from anywhere with a web browser.
Click here for further information. |
|
| Desktop Helpdesk
- typically used by a company's support staff. Complete control is given
over how data is presented, and the desktop software comes with powerful
pre-defined filters, shared data views, text macros and more. Click
here for further information. |
|
Both the Desktop and Web
helpdesk software share the following features:
General:
- Easy to use - minimal
training required.
- Adapts to your organization
structure.
- You can give Operators
only the system privileges they need.
- Easy to switch databases
- so you could maintain one for helpdesk, one for orders etc.
- Custom Fields: These
can be renamed by you and used to store information that your business needs.
- Tutorials guide you through
basic and advanced operations.
E-mail:
- Notify the operator and/or
the Customer when a Job is actioned/created.
- Supports most e-mail
systems.
Helpdesk Jobs:
- Complete Audit trail
of what actions were taken and by whom.
- Manage support contracts
by expiry date and/or number of new Jobs.
- Automatic escalation
of Job Priority.
- Transfer of jobs between
operators.
- Target completion dates
make it easy to see problems are dealt with in time.
- Track hours and cost
spent.
- Categorize and Prioritize
jobs.
- Maintain customer, contact
and Asset/Inventory details. : Track down those 'problem machines'.
- Link files to Helpdesk
Jobs - useful for e.g. screen-dumps
- Child Jobs - which must
be completed before it is possible to complete the 'Parent' Job.
- Knowledge base makes
it easy to find answers.
Reports:
- Monitor your helpdesk
activity, performance and expenditure.
- Most reports are presented
as bar charts - easy to understand.
- Reports are in html format
making it easy to publish them to your management and/or customers.