Help Desk Software - Site Map

Help Desk software - helpdesk application software for your support staff. Help Desk software from LBE - What's new in LBE Desktop Helpdesk software v4 Helpdesk software - web-based helpdesk software operated entirely from your web browser.
Help Desk software from LBE - What's new in our Web Helpdesk system Help Desk software mail-in server provides a simple email based interface to our helpdesk software - quality system management software.
Help Desk software from LBE - What's new in our Helpdesk Mail-in server - the email interface to our helpdesk software Help Desk software from LBE - Helpdesk hosting is the simple solution for busy support managers
Help Desk software from LBE - How to order our helpdesk software Help Desk Software - quality system management software. Product pricing.
Help Desk software from LBE - How the licensing of our helpdesk software works
Help Desk software from LBE - Resellers of our helpdesk software are available in several countries

Help Desk software from LBE - Product comparison of our helpdesk software
Help Desk software from LBE - Upgrading our helpdesk software from earlier versions
Help Desk software from LBE - product support for our helpdesk software
Help Desk Software - helpdesk free software, quality system management software. Frequently asked questions.
Help Desk software from LBE - How to contact LBE helpdesk software
Help Desk software from LBE - Customer comments about about LBE helpdesk software

Help Desk software from LBE - Our privacy policy means we will never pass on any information about you to third parties without first seeking your express permission

Web Helpdesk - operated entirely through your web browser, designed to be used both by your support staff and your customers. Install the Web Helpdesk on a single machine then access it from anywhere with a web browser. Click here for further information.
Desktop Helpdesk - typically used by a company's support staff. Complete control is given over how data is presented, and the desktop software comes with powerful pre-defined filters, shared data views, text macros and more. Click here for further information.

Both the Desktop and Web helpdesk software share the following features:

General:

Easy to use - minimal training required.
Adapts to your organization structure.
You can give Operators only the system privileges they need.
Easy to switch databases - so you could maintain one for helpdesk, one for orders etc.
Custom Fields: These can be renamed by you and used to store information that your business needs.
Tutorials guide you through basic and advanced operations.

E-mail:

Helpdesk Jobs:

Complete Audit trail of what actions were taken and by whom.
Manage support contracts by expiry date and/or number of new Jobs.
Automatic escalation of Job Priority.
Transfer of jobs between operators.
Target completion dates make it easy to see problems are dealt with in time.
Track hours and cost spent.
Categorize and Prioritize jobs.
Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'.
Link files to Helpdesk Jobs - useful for e.g. screen-dumps
Child Jobs - which must be completed before it is possible to complete the 'Parent' Job.
Knowledge base makes it easy to find answers.

Reports:

Monitor your helpdesk activity, performance and expenditure.
Most reports are presented as bar charts - easy to understand.
Reports are in html format making it easy to publish them to your management and/or customers.