Adding/Editing Contacts

You should be at the 'Edit Customer Contact' page. Most of the entry fields on this page are self-explanatory, so we will just explain the others:

Customer/Department

You will see either a text box for you enter a full or partial department name or a drop down list which displays all the available values for you to select from, depending on your Personal Preferences and your Organization Structure. Just to the right of the drop-down list there may be a button which will be marked with a '+' to add a new item to the drop-down or 'Search' to select a Department.

Password

If you wish this Contact to have Guest access to the Helpdesk, you must enter a password for them.

Delete Button

This is only shown when editing an existing Contact.

Update Button

This will update the database and create any new Customer/Department you may have added by clicking the '+' button (see above).

Make any changes you wish, then click the Update button. The ' Update Customer Contact' page will displayed, confirming that the update was successful or displaying any errors.

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