Creating a Child Job

A Child Job is simply a Job which must be completed before its parent job may be marked as completed. You might use this facility where e.g. you have a machine repair that needs components from several suppliers and you wish to track the progress of each 'sub-job'.

You should be on the 'Update Job' page having just Actioned a Job. Click the 'Create child of this job?' link.

This will send you back to the 'New Helpdesk Job' page which you have seen before. The only difference now is that the Parent Job Id is displayed. Make any changes you wish then click the Update button.

You should be back at the 'Update Job' page. Notice that the 'Create child of this job?' link is not displayed - this is because a Child Job cannot be a Parent, i.e. there is no concept of 'grandchild', 'great-grandchild' etc. jobs.

Click the 'Action this Job Link' to take you back to the 'Edit Helpdesk Job' page, then click the link in the 'Parent Job Id'. This will open the 'Edit Helpdesk Job' page for the parent Job.

Mark the parent Job as Completed, then click the Update button. This will also close any child jobs.

Home