Custom Fields

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

Custom Fields are used provided in a number of places throughout LBE Web Helpdesk. These fields may be renamed by you and used to store information which is particular to your business. Scroll down until you can see the section entitled 'Custom Fields'. You should see a link entitled 'Rename Custom Fields'.

Click the 'Rename Custom Fields' link. This will take you to the 'Custom Fields' page. You will see a table with a row for each section which uses Custom Fields. Change the value in each of the two custom fields to whatever you wish. then click the Update button.

(N.B. If you don't wish to use one or more custom fields, set them to blank, this will prevent them from being displayed in any of the web pages.)

If you wish the custom field to display a drop-down list of options, enter a list of phrases separated by a semi-colon (;). The first phrase will be used as the caption, the rest as the options in the drop-down list. For example, entering "Charge Code;Internal;External;No charge" will display a field named "Charge Code" with a drop-down list containing the values "Internal", "External" and "No charge"

If you want to make selection of a value optional, enter a blank as one of the phrases, e.g. "Charge Code;;Internal;External;No charge" will give a drop-down list where the first option is empty.

The system will display a message confirming the update was successful or any error messages if there was a problem.

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