Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Customization

In Configuring we showed how you could change the title of each page and the logo displayed. You can do this without needing to know HTML.

If you wish to make more radical changes then the following options are available to you:

  • Edit the stylesheet file (lbe.css). You will need some basic understanding of style sheets. This allows you to modify the fonts, colors, link-styles, page background etc.
  • Edit the pagehead.asp file. This controls the heading for every page. You will need to know HTML and some VBScript to edit this.
  • Modify individual pages. This will give you fine control over each page but you will need to understand HTML and VBScript.
  • Commission a custom version. We are happy to discuss costs for creating a custom version of LBE Web Helpdesk. Please contact us with details of your requirements.

If you choose any of the above options, you need to be aware that this will limit your options for future upgrades as you, or we, will need to re-apply to the new release any modifications you have made.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


Other software from LBE:
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/TruncationSmartphone Apps Developed for Small Businesses  

Copyright Leigh Business Enterprises Ltd. 2013