Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Job History Order Options

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page, then find the System Options section.

When a Job is Actioned, the system keeps an audit trail of the information in the Job History. You can choose to have this entered so that most recent Actions are shown first or last. Click the link entitled 'Job History Order'. This will take you to the 'Job History Order' page. Select the order you wish the Job History to be kept, then click the Update button.

The system will display a message confirming the update was successful or any error messages if there was a problem. The change will only affect new Jobs, existing Jobs will carry on using whatever the setting was at the time they were created.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


Other software from LBE:
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/TruncationSmartphone Apps Developed for Small Businesses  

Copyright Leigh Business Enterprises Ltd. 2013