Default Location for Files Linked to Jobs

Enter the default location where you keep your linked files. You should use a UNC path (e.g. \\servername\c\foldername\filename) so that all operators can access these files regardless of their drive mappings.

Allow changes to Linked files when Job is closed?

If this box is checked, you can still make changes to a Job's linked files, even if the Job is closed.

Uploading

When the end user uploads a file, it is actually the web server which is doing the work, and it is impersonating the Anonymous User (IUSR_machinename) to do so. When the system checks to see if the linked files exist, it executes this check on the web server under the anonymous user's (IUSR_machinename) authentication, just as if you were to physically logon to the web server as the anonymous user, then try to use windows explorer to get to the same file.

Therefore, the Anonymous User (IUSR_machinename) needs to have Create permissions in this folder and needs to be able to reach it via the path you enter above. If the machine containing the linked files is NOT the same machine as the web server, then the anonymous user on the web server would not be authenticated on the target machine. You may need to make this user a domain user.

You will find further useful information at: http://support.microsoft.com/support/kb/articles/q207/6/71.asp. In particular, make sure that Auto Password Synchronization is OFF.

Downloading

When a linked file is presented on the web page it can be presented as either a file: or http: link.

• file: type links can only be accessed from within your network
• http: links can be accessed through your web site

To enable the system to display linked files with http: links, you need to configure LBE Web Helpdesk and specify a value for LinkUrl which points to the location of the linked files. If you leave LinkUrl set to "" (the default), linked files will be displayed using a file: link and any users will need network privileges to see these files.