Log in as Operator
Helpdesk Operators are the people who use LBE Web Helpdesk to record information about
problems and (hopefully) solve them. Each Operator needs to be registered with the system
and each operator can be assigned access to particular parts of the system by their privileges.
See later for more information.
Helpdesk Operators should access the system by pointing their web browser at
oplogin.asp. This page will ask them for their name and a password (see later
to find out how to set these up). LBE Web Helpdesk ships with an Operator named 'trial' with a password of
'password'. On the same page is a link which allows you to login as a Guest, we will ignore this
for the moment.
If the name and password are accepted, you will be taken to the Jobs Search page. If you are
running the trial version of LBE Web Helpdesk, you will be taken to the
'Trial Version' page, on which you can select an option from the drop-down menu.
Log in, then, if you are not taken directly to the Jobs Search page, select 'Jobs' from
the drop-down list.