Creating your own reports
LBE Helpdesk comes with many reports, however you may reach a point at which you need to write your own.
There are a number of options:
- Create your own reports in Access.
- Purchase a reporting tool such as Crystal Reports
- Commission LBE to write them for you
Probably the best option is to use Access. If you are using an Access database for the helpdesk then
you can create the reports directly into the same database. If you are using either Sql Server or Oracle,
then it is probably best to create a new Access database and link to the helpdesk tables.
When creating your reports, please bear in mind the database structure.