Help desk software with satisfaction guaranteed or your money-back

Help Desk Software from LBE

Help Desk Software with Windows, Web and E-mail interfaces
 
 

Personal Preferences

Select Maintenance from the main menu. The Maintenance page will be displayed, find the section titled Personal Preferences.

This gives you the choice of using Search boxes or drop-down lists on those pages where you have to select a Customer, Contact or Asset. Choosing Search boxes will speed up the loading of pages as the system does not have to populate the drop-down list, they can also make it easier to find the value you wish to use.

You may also choose what you want to happen when you change the Priority of a Job - the system can prompt you to reset the target date/time based on the new Priority or you can opt for it to be left unchanged.

Home

Web Helpdesk Help Contents:
Introduction
Quick Start
Concepts and terms
System Requirements
Files supplied
Upgrading from earlier versions
Installing
Installing the Access database
Using Sql Server
Using Oracle
Uninstalling
Configuring
Windows Authentication
Trouble-shooting
Features
Contacting LBE
Trial Version
Ordering
Licensing
Importing data from other programs
Our other Helpdesk products
Knowledge base
Log in as Operator
Jobs Search Page
Creating a new helpdesk Job
Sending e-mail
Searching Jobs
Actioning an existing Job
Creating a Child Job
Uploading files to link to a Job
Customize e-mails sent by the helpdesk
What are Guests?
Logging as a Guest
Registering a new Guest
Customer Hierarchy
Adding/Editing a Customer
Adding/Editing Departments
Adding/Editing Contacts
Adding/Editing Assets
Personal Preferences
Linked File Options
Job History Order Options
Items to Include in Job History
Custom Fields
Organization Structure
Auto-escalation Notification
Knowledgebase
Asset Types
Categories
Priorities
Default Working Hours
Helpdesk Operators
Clear Operator Activity
Logging Off
Hiding Records without Deleting them
Error Logging
Protecting your data
Database Structure
Reports
Creating your own reports
Customization

 


Other software from LBE:
Room & Resource Booking softwareOutlook de-duplicatorEmail schedulerOutlook Find & Replace
Primary Account Number (PAN) Masking/TruncationSmartphone Apps Developed for Small Businesses  

Copyright Leigh Business Enterprises Ltd. 2013